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HAPPY HOLIDAYS

We are the Kids Auto Dealership

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Shipping and Return Policy

Shipping and Return

GENERAL SHIPPING

Once you place an order with us and the product is in stock, it will leave the warehouse within 1-3 business days. Your item may ship out immediately but it may take longer to receive your tracking number. Please note that shipping days do not include the order day, weekends, nor holidays. Tracking numbers will be sent you via email as soon as the information becomes available to us. Generally we will ship all orders via UPS or Fedex but we reserve the right to use any carrier.

In the chance your product is out of stock, one of our customer service associates will be contacting you immediately via phone or email to discuss further options.

RETURNS & EXCHANGE POLICY

Should the items arrive damaged or if you want to return your items, simply follow the instructions outlined below on this page. Items may be returned to us in new and unused condition and original packaging within 7 days (restocking fee of 20% will apply). 

Please note that we may charge you for replacement of damaged, altered, missing, written-on or taped-on contents or cartons and we reserve the right to refuse any such returns. Any merchandise returned to us unauthorized will be refused. Please ship your parcel back to us freight prepaid. We suggest that you use UPS Ground Service "Insured."

Once products are received back at our facility and inspected, returns will be refunded in the original payment form, minus shipping and handling as long as no damage has taken place. Pack the products into a shipping box with plenty of packing material, and tape securely. 

All customers must inspect the condition of the product upon arrival and report any problems within 3 days from receiving the product. We cannot accept returns of products more than 3 days after you have received the order.

All items must be in the original packaging, same condition that you received, and unused to be eligible for a return. Used products will not be eligible for returns and can only be serviced under warranty.

DAMAGED / DEFECTIVE ITEMS: 

Customers must email toddlermotors@gmail.com with photos/videos of any damages immediately upon receiving the item. Once the email with images/videos are submitted and approved, Toddler Motors will ship out free replacement parts if the missing/defective parts are available. Customers are responsible for the shipping charges of parts if they are not shipping within the 48 contiguous states. Customers are responsible for replacing these parts. If damages are not reported to us within 3 days of receiving the item, the shipping companies will not honor the damage claim and the customer will be responsible for the shipping charges and related damage fees. 

Lost Items:

Toddler Motors will not be liable for lost packages marked as "completed" deliveries via FedEx/UPS. Deliveries marked as "completed" with proof of deliveries will be counted as final. We reserve the right to obtain proof of delivery and file a trace case to investigate orders that are marked as "delivered". All customers must submit a lost package report with your local police department and provide the lost report to us in order to conduct a lost case investigation with our carrier partners. All decisions will be based on police lost report investigation and FedEx/UPS investigation results. 

You must email toddlermotors@gmail.com including your order number, tracking number, and attach the lost package report from your police department. Customers must file a lost package report with the police immediately if packages are marked "completed" but not delivered. We must receive the police report first, if customers cannot provide the report we cannot file a lost case investigation. We cannot ship replacement orders for lost packages until we these steps are completed and verified. 

 

NON-ACCEPTABLE RETURNS:

 

Customers must review the product dimensions prior to purchasing the product.

- Size does not fit. 

- Color does not match 100% with photos.

- Design is not to expectation. 

 

 

NOTE: AFTER 7 DAYS, TODDLER MOTORS  CANNOT ACCEPT RETURNS

 In order to return an item, please follow the below instructions:

    1. You MUST contact us to get an RMA (Return merchandise authorization) Number and return instructions PRIOR to returning the item.
    2. Package MUST be unused and placed back in its original packaging.
    3. Pack the products into a shipping box with plenty of packing material, and tape securely.
    4. You MUST write the RA# issued by Customer Service clearly on the outside of the shipping carton, NOT on the product package.
    5. We suggest that you use UPS Ground Service "Insured."

Refund (If Applicable)

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at toddlermotors@gmail.com

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at toddlermotors@gmail.com

and send your item to: 3000 Grapevine Mills Parkway suite 321 Grapevine Texas 76051

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 3000 Grapevine Mills Parkway suite 321 Grapevine Texas 76051

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Returns

Our policy lasts 14 days

Exchanges

We replace items if they are defective or damaged

Shipping

We ship our products all over the united states of america